Terms & Conditions

Last updated: [Insert Date]

Welcome to Hawky 3D Printing.
By placing an order through our website, you agree to the terms and conditions outlined below.
Please read them carefully before purchasing.

1. About Us

Business name: Hawky 3D Printing
Based in: West Sussex, United Kingdom
Email: [Your Business Email]
Website: [Your Wix Domain URL]

Hawky 3D Printing provides custom 3D printing services and ready-made printed products for individuals and businesses across the UK.

2. Orders & Production

All custom 3D printed items are made to order based on your supplied design files, models, or chosen specifications.
Once an order is confirmed and production has started, it cannot be cancelled or changed.
Please ensure all design details, dimensions, and model files are correct before confirming your order.
We reserve the right to refuse any order that contains offensive, illegal, or copyright-infringing designs.

3. Pricing & Payments

All prices are shown in GBP (£) and include VAT (if applicable).
Payment must be received in full before printing begins.
We accept payments via [specify: PayPal, Stripe, debit/credit card, or other] through our secure checkout system.
Prices may change without notice, but confirmed orders will not be affected.

4. Shipping & Delivery

We ship orders within the UK using trusted courier services.
Delivery times vary depending on order size, complexity, and material availability.
Estimated delivery times are provided as guidance only and are not guaranteed.
Once dispatched, Hawky 3D Printing is not liable for courier delays beyond our control.
Customers are responsible for providing accurate shipping details. Incorrect information may result in delays or failed deliveries.

5. Product Quality & Materials

All items are produced using professional Bambu Lab printers and high-quality filaments.
Due to the nature of 3D printing, minor surface marks, visible layer lines, or small imperfections are normal and not considered defects.
Colours may vary slightly depending on screen settings and filament batches.

6. Returns & Refunds

Our Refund & Returns Policy forms part of these Terms.
Please refer to it for full details.

In summary:

Custom 3D printed items are non-refundable once production begins.
Faulty or damaged items must be reported within 7 days of delivery with clear evidence.
Non-custom items may be returned within 14 days in original condition.

7. Intellectual Property

You must own or have permission to use any design files, logos, or models you submit.
You retain ownership of your designs, but by submitting them for printing, you grant Hawky 3D Printing the right to reproduce them solely for the purpose of fulfilling your order.
We do not share, resell, or distribute your design files to third parties.

8. Privacy

We respect your privacy.
Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
We do not share or sell customer data to third parties.

9. Liability

Hawky 3D Printing is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
Our total liability shall not exceed the value of the product purchased.
Custom 3D printed parts are intended for non-critical use only. We cannot guarantee suitability for load-bearing, structural, or safety-related applications.

10. Misuse of Products

Customers are responsible for ensuring that 3D printed parts are used safely and appropriately.
We are not responsible for injuries, damages, or losses resulting from misuse or modification of printed items.

11. Changes to These Terms

We may update these Terms & Conditions from time to time.
The latest version will always be available on our website, with the effective date shown at the top.

12. Contact Us

If you have any questions about these Terms, please contact:
📧 [Your Business Email]
📍 West Sussex, United Kingdom